Cancel or delete your account
How to end a subscription, delete your account and data, and what deleting doesn't cover.
Leaving is two separate things: ending a subscription, and deleting your account. You can do one without the other, and there's a third option that clears your work but keeps you signed up.
Ending a subscription isn't deleting your account
Cancelling a paid plan stops the next payment. You keep your paid features until the end of the billing period you've already paid for, and your classes, assignments and study material stay where they are.
Deleting your account removes your profile and everything in it, signs you out, and can't be undone. If you're on a paid plan, we ask you to deal with the subscription first.
End your subscription
Where you cancel depends on who bills you, and your billing page says which: the box under your plan is labelled either Pause or Cancel or Cancel Subscription.
If yours says Pause or Cancel:
Open Settings, then choose Manage Billing.
Beside Pause or Cancel, choose Manage.
We offer a pause first, under Need a break?. To carry on to cancelling, choose Don't need it anymore? Cancel permanently.
Under Before you go, pick a reason, then choose Cancel. Pick Other if you'd rather tell us in your own words.
If it says Cancel Subscription instead, your plan is billed somewhere else and there's no pause step. Manage your subscription walks through pausing, resuming, cancelling and changing how you pay, wherever your money goes.
If the App Store or Google Play bills your plan, only you can stop it, and you have to do it there. Buying in the phone app doesn't always mean a store bills you, so go by what we tell you on screen. For Apple: "On your device, go to Settings > Apple Account > Subscriptions and cancel Due Gooder before deleting your account." For Google Play: "In the Play Store, tap your profile
Payments & subscriptions > Subscriptions and cancel Due Gooder before deleting your account."
Deleting doesn't cancel a store subscription
Deleting your Due Gooder account doesn't cancel an App Store or Google Play subscription, so a renewal that's still switched on will charge you again. Cancel in the store first, then come back and delete.
Delete your account
Open Settings and scroll to Danger Zone near the bottom of the Profile tab.
Choose Delete Account.
If Cancel your subscription first appears, deal with the plan before you go on. When we bill you directly it reads "Cancelling keeps your access until the end of the current billing period — but deleting your account ends both your access and your subscription immediately", and you choose Cancel Subscription to cancel and carry on, or Keep Subscription to back out. For a store plan the dialog gives you that store's steps, and once you've cancelled there you choose I've Cancelled It — Continue. If the dialog never appears and you're still paying for something, cancel it with whoever takes the money before you delete.
In Delete your account?, the field asks you to "Type DELETE to confirm". Type it in capitals; the button won't work until the box reads exactly DELETE.
Choose Delete Account. We sign you out, send you back to the home page, and show a goodbye message confirming the account is gone.
In the phone app it's the same idea: open the Settings tab, scroll down, tap Delete Account and confirm.
Two buttons, two results
Delete All Data clears your classes, assignments, time blocks, flashcards, duedles, syllabi, practice tests, bulletin posts and chat messages, and leaves you signed up — your Duey conversations and your uploaded files stay. Delete Account removes the account itself. Both ask you to type DELETE, so read the dialog title before you confirm: "Are you absolutely sure?" is the data one, "Delete your account?" is the account one.
What deletion removes, and what it doesn't
Gone for good: your profile, your classes and assignments, your syllabi and recordings as they appear in the app, the study sets we generated for you, and your conversations with Duey.
Not gone: "We may retain limited records when required for security, fraud prevention, payment, tax, or other legal obligations." The stored copies of files you uploaded aren't removed by the delete itself, even though nothing in the app points at them any more. A subscription you bought in the App Store or on Google Play also survives deletion, which is why we ask you to cancel it first.
If we can't stop your billing, we don't delete anything. You'll see "We couldn't stop your subscription, so we haven't deleted your account. Please try again, or contact support so you aren't charged again."
Clear your data and keep your account
Fresh semester, or a setup you'd rather start over? In the same Danger Zone, Delete All Data clears your classes and assignments, your time blocks, flashcards, duedles, syllabi, practice tests, bulletin posts and chat messages: "Permanently delete all your classes, assignments, time blocks, and other data. Your account will remain active." Confirm by typing DELETE in Are you absolutely sure?, then choose Delete All Data. Your sign-in, your plan, your settings, your Duey conversations and your uploaded files all stay put.
If you can't sign in
The account deletion page has the steps for both the app and the web, and an option for when you're locked out: "Email us from the address associated with your Due Gooder account and ask us to delete it. We may need to verify that you own the account before completing the request." Write to support@duegooder.com from that address.
Sign out
Sign out sits at the top right of every page in the app. Choosing it shows "Signing you out..." and returns you to the home page. Nothing is deleted, your plan carries on, and you can sign back in whenever you like.
Related
Was this helpful?
Last updated August 24, 2026